How quickly will my order ship?
UK and international orders are dispatched within 2-4 full business days (to allow time for baking and packing).
Once your order ships it will arrive within 1-2 business days.
If you need your brownies to arrive by a specific date eg: because you will be going on holiday or to arrive as a gift for a special occasion then please get in touch with us at the time of ordering (firstname.lastname@example.org) and we will be more than happy to work out with you the best date for us to dispatch your brownies.
How much does shipping cost?
Our UK shipping costs a flat rate of £3.55 per order.
Orders over £30 qualify for free shipping.
Shipping to the USA costs £25
Which carriers do you use to ship in the UK?
We use Royal Mail First Class Post within the UK, which aims to deliver the next day and occasionally orders arrive the day after that.
Which carriers do you use to ship to the USA?
We use UPS Express delivery which is fully tracked and aims to deliver within 1-2 working days.
Which areas in the UK do you ship to?
We currently offer shipping throughout the UK using the Post Office as our carrier. The areas covered include the Highlands and Islands, Scilly Isles and the Isle of Man.
Are you able to to ship to Jersey and Guernsey (the Channel Islands)?
Yes we can- but small additional shipping charges may be required which we can quickly provide a quote for. Please get in touch with us directly by email on email@example.com so we can arrange delivery to these areas.
Do you ship internationally?
Yes- we ship to the continental USA and Republic of Ireland at present.
How should I store my brownies?
We recommend placing your brownies in the fridge when they arrive. They will keep for 7 days in the fridge.
You can also freeze them for up to 2 months.
Do your brownies contain Maltitol?
No, all our brownies and blondies are Maltitol free. We aim as far as possible to only use sweeteners that have a minimal impact on blood sugar.
Where are your brownies made?
Our brownies and blondies are handmade in our kitchen in Cambridge, UK. We have been awarded a five star food hygeine rating by the council.
Can you do Custom Orders?
Yes! Contact us by email firstname.lastname@example.org and we will be happy to help.
Are any of your brownies alcohol-free?
Our double chocolate and chocolate orange brownies are alcohol free. Our other brownies contain vanilla extract used in very small quantities that contains alcohol as an ingredient. If you would like to order our brownies but require them to be alcohol free please email us (email@example.com) as we would be more than happy to make you a custom order.
Which allergens do you brownies contain?
Each product page lists ingredients and allergens are listed in bold. We have listed allergens as "may contain" when the ingredients we use list "may contain" allergens. For example- our chocolate orange brownie doesn't have milk as an ingredient, but the Lindt chocolate is listed as "may contain milk", so we have included this information in the list of allergens. We take care to minimise cross contamination in our kitchen. Our products are made by hand by us- so if you have any questions about allergies please feel free to contact us.
We appreciate that sometimes selecting products can be difficult for those with multiple allergies- please contact us on firstname.lastname@example.org and we would be more than happy to assist you.
What is your Returns Policy?
All our products are quality checked before leaving our kitchen but as they are handmade, please allow for minor variances.
We are so sure that you will love our brownies and blondies that if you are anything less than 100% satisfied we will refund your order.