COVID 19- are you open? Can I order from you?
Yes, we are open and baking and sending orders as usual. We are experiencing high order volumes currently, so please allow up to 7 days for us to bake and dispatch your order.
Royal Mail in some areas are experiencing some delays at times. If there is a delay in your order arriving by post please let us know (email firstname.lastname@example.org) and we will do our best to make it right.
How quickly will my order ship?
It takes 1-7 full business days (to allow time for baking and packing) for us to prepare your order for shipping. Please note this doesn't include Saturdays and Sundays and bank holidays.
Once my order has shipped how long will it take to arrive?
Once your order ships it will usually arrive within 1-2 days (Mon-Sat, excludes Sundays). During the coronavirus outbreak some Royal Mail areas are experiencing delays of a few days, whilst others are operating as normal. Please get in touch if there is a delay in your order arriving after dispatch and we will look into it for you.
I need my order to arrive by a certain date- what should I do?
If you need your order to arrive by a specific date eg: because you will be going on holiday or to arrive as a gift for a special occasion then please get in touch with us at the time of ordering (email@example.com) and we will be more than happy to work out with you the best date for us to dispatch your brownies.
How much does shipping cost?
Our UK shipping costs a flat rate of £3.55 per order (Royal Mail first class)
Orders over £35 qualify for free shipping.
For an optional additional charge next day delivery is available. please note the next day aspect refers to the shipping. It doesn't mean your cakes will be dispatched the next day - because we still need time to bake them!
Which carriers do you use to ship in the UK?
We use Royal Mail First Class Post within the UK, which aims to deliver the next day and occasionally orders arrive the day after that.
Which areas in the UK do you ship to?
We currently offer shipping throughout the UK using the Post Office as our carrier. The areas covered include the Highlands and Islands, Scilly Isles and the Isle of Man.
Are you able to to ship to Jersey and Guernsey (the Channel Islands)?
Yes we can- but small additional shipping charges may be required which we can quickly provide a quote for. Please get in touch with us directly by email on firstname.lastname@example.org so we can arrange delivery to these areas.
How should I store my brownies?
We recommend placing your brownies in the fridge when they arrive. They will keep for 7 days in the fridge. You can also freeze them for up to 2 months. All storage instructions are also printed on the label.
Do your brownies contain the sweetener Maltitol?
No, all our brownies and blondies are Maltitol free. We aim as far as possible to only use sweeteners that have a minimal impact on blood sugar.
Where are your brownies made?
Our brownies and blondies are handmade in our professional kitchen in Cambridge, UK.
What is your food hygiene score?
We have been awarded a five star food hygiene rating by the council.
Can you do Custom Orders?
Yes! Contact us by email email@example.com and we will be happy to help if we can.
Are your products halal/suitable for muslims?
All of our products are alcohol free. All our cakes are suitable for vegetarians, and do not contain any animal derived or pork gelatine.
Which allergens do you brownies contain?
Each product page lists ingredients and allergens are listed in bold. We have listed allergens as "may contain" when the ingredients we use list "may contain" allergens. For example- our chocolate orange brownie doesn't have milk as an ingredient, but the Lindt chocolate is listed as "may contain milk", so we have included this information in the list of allergens. We take care to minimise cross contamination in our kitchen. Our products are made by hand by us- so if you have any questions about allergies please feel free to contact us.
We appreciate that sometimes selecting products can be difficult for those with multiple allergies- please contact us on firstname.lastname@example.org and we would be more than happy to assist you.
Are your brownies vegan?
We currently have one vegan keto friendly brownie in our range- the Chocolate Fudge brownie. We sometimes also have limited edition vegan flavours.
What is your Returns Policy?
All our products are quality checked before leaving our kitchen but as they are handmade, please allow for minor variances.
We are so sure that you will love our brownies and blondies that if you are anything less than 100% satisfied we will refund your order. Please do get in touch with us so we can try to help you, our phoneline and email inbox are always open.
What is subscribe and save?
If you click subscribe and save at checkout an order will be sent out in the timeframe chosen (1-4 weeks) and will charge your card automatically for this service. Please note, this is a service only for those who wish to have a recurring order.